The second version is clearer and thus preferable. Of course, there are exceptions to every rule. What if you are the head of the Global Finance Team? You may want to get your message across without calling excessive attention to the fact that the error was your team’s fault. The passive voice allows you to gloss over an unflattering point—but you should use it sparingly.
The following is a list of letter salutation examples that are appropriate for business and employment_related correspondence. Later, we’ll explain how to select and format a salutation, as well as how to address a letter to someone whose name you do not know.